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Outside coming in
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Two Viet Kieu businessmen are set to ride the new global wave of business-processing-outsourcing.
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Internet business: the turn of the dot.com tide
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You wouldn’t think it from most of the world’s headlines, but happy days are here again. Far from the dot.com bust becoming a high-tech South Sea Bubble, leaving nothing behind its speculative collapse, the dot.com frenzy can now be seen as Act One of a lasting and world-changing drama that today is gathering tremendous force; while creating sub-plots just as fantastic as any of the earlier explosions of unbridled entrepreneurship drive - and satisfied greed.
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Toyota's Got a Friend in Salesforce.com
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The future is mobile and social, and Toyota is teaming up with Salesforce.com to build a new telematics system around the social networking model. Toyota Friend will facilitate communications between owners and their vehicles, as well as with their dealers and other vehicle owners -- and perhaps their social world at large.
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Salesforce.com Gears Up for a Social, Transparent World
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Companies can use social media to put out fires, but they can also be proactive by making social part of the customer service process, noted Fergus Griffin, vice president of product marketing at Salesforce.com. Social CRM can improve customer service by turning problems and issues into success stories, and allow customer service to become more integrated with the sales and marketing process.
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